How can we help?

If you have booked your trip through a travel agency, you can of course book our services as usual on our website.

Our luggage service offers you numerous advantages. You travel comfortably to and from the airport, even by public transport. As a result, you avoid the stress of traffic jams. In addition, our service is an ideal solution for transporting large, heavy or unconventional luggage. On delivery, your baggage is also screened. Moreover, you can closely follow the route of your luggage via Track & Trace.

Yes! Then the same rules apply as staying in a hotel.

That is entirely up to you. During the booking process you indicate when you wish to receive your luggage. This can be the next day or the same day. You can also choose the time of day – morning, afternoon or evening. Our collection service ensures that your luggage is delivered correctly to your home or hotel.

Please check the airline’s website for this. We only accept the number and type of baggage you are entitled to based on your booking. Overweight or extra baggage will not be accepted.

You certainly can. Up to 48 hours before departure, you can cancel your baggage service free of charge.

For this, the normal procedure applies. A report will be made to the airline handling agent upon arrival.

No, SkyCap does not take care of your carry-on baggage, only checked baggage.

You pay a flat rate for picking up or dropping off one piece of luggage per person. There is a surcharge per additional piece and person. With our price simulator you can get a better idea of the prices of our services. By filling in just a few details, the simulator can provide you with a price estimate.

Your payment receipt may accidentally end up in the spam folder, so be sure to check that too. Can’t find it there? Then be sure to contact us, we are happy to help you!

The price you pay for our service is determined by personnel costs, IT applications, security and transportation.

There may be a temporary glitch at your bank or on our website. We recommend that you first check with your bank to make sure everything is working normally there. If so, be sure to contact us. We are happy to help you!

Yes, you can! Track & Trace keeps you informed of the route your baggage is taking. We also follow this closely ourselves, so that we can keep an eye on whether everything is proceeding normally.

We are not just another logistics service provider, but also work for clients who have the highest safety requirements. This way we can guarantee you a safe transportation service. For transport, your luggage enters a special storage area equipped with security cameras. So your luggage is constantly in safe hands.

Your luggage will be taken to a special storage area equipped with security cameras.

This can be done if it is limited to locations near the border. This is possible for the Netherlands, Luxembourg, France and Germany. Please contact us directly for this.

Your luggage will be returned on the day after your arrival. During the booking process you indicate when our transport service can return your luggage. This can be in the morning, afternoon or evening.

Absolutely! We are not just another logistics service provider, but also work for clients who have the highest safety requirements. That way we can guarantee you a safe transportation service. After arrival, your luggage enters a special storage area equipped with security cameras. So your luggage is constantly in safe hands.

SkyCap aims to make passenger travel more enjoyable. Therefore, our luggage service offers you as a traveler numerous advantages. You travel comfortably to and from the airport, including via public transportation. As a result, you avoid traffic jam stress. In addition, our service is an ideal solution for transporting lots, heavy or unconventional luggage. On delivery, your baggage is also screened. Moreover, you can closely follow the route via Track & Trace. We also monitor this closely ourselves so that we can keep an eye on whether everything is going normally.

Ben Touhami, the creator and founder of SkyCap, has more than 35 years of experience in the aviation industry. He has held various positions at Aviapartner and Swissport in the areas of baggage sorting and check-in and lost & found. In total, he has held management positions within various handling activities for 28 years. He therefore knows all facets of the airport, the check-in process and lost & found. For many years he also managed his own courier and transport company and invented the baggage service SkyCap. He could rely on his large network and the reliable relationships he has built over time with various airports and airlines.